Returning Your Floor - Online Orders
We are sure that you will love your floor, but if for any reason it does not meet your expectations we can, of course, accept no fuss returns on any unopened boxes.
To be eligible to return a floor you must notify us by email within 14 days of receiving your floor that you would like to return it. We will supply you with our returning address for you to arrange delivery.The delivery must arrive with us no later than 30days after it was delivered to you.
Returns can be made to any of our store locations which can be found here. - Wood Floor Warehouse Stores
Please ensure that the floor is packaged up well to avoid damage during transit. Include a copy of your receipt so that we can identify you. For courier returns, we recommend at least 3 layers of protective foam around every box of the floor and no single parcel should weigh more than 20kg to avoid damages. If a haulier is collecting items , ensure that the floor is securely fastened to a pallet. We cannot accept the return of opened or damaged items, so please ensure your products are safely packaged and insured.
Unfortunately, we cannot arrange collection of any returns. It must be returned to one of our stores by the customer.
We can refund the full price of any unopened flooring purchased via our website in line with distance selling regulations that is returned in new, unused and undamaged condition but any delivery costs incurred to us cannot be refunded including outgoing delivery costs and any collection costs. All returns must be in new, unused condition with the exception of one opened box to enable you to inspect the goods but the original packaging must be retained
For full details please refer to Wood Floor Warehouse terms and conditions which also includes details of our in-store returns policy