We deliver all over the UK and Ireland using quality local couriers and haulers and sometimes our own vans.
Smaller orders that are delivered by courier will also come with a tracking number so that you can follow your order every step of the way.
For larger orders we often use haulers who will deliver your floor on a pallet by kerbside delivery, meaning it will be brought as close as possible to your entrance. Unfortunately, haulers are not allowed to unpack your order and bring it inside to you, so please ensure that you have someone available to receive your delivery and bring it inside.
Please ensure that your address has clear access for delivery vehicles before ordering. Narrow lanes and low bridges can cause problems. If you are not sure please just call our office and we can advise you.
When we deliver using our own drivers in areas closer to our stores we are able to offer a doorstep service where we will bring the floor to your front door and when possible inside your home. NB Please also ensure that you have ample space cleared for your delivery. We are only able to bring the floor to downstairs rooms within your home.
It is very important to check your order for signs of damage before accepting your delivery. If you spot any damage or missing items, please accept the delivery and mark this on the delivery docket detailing what is damaged or missing and how many packs are missing or damaged. We can then replace these items quickly. Regrettably, we are only able to replace any damaged items that have been signed for as damaged. If you have not been able to check your items sufficiently on arrival, you must do so within 24hrs of receipt and inform us immediately of any damages by email to email@example.com .
Once you have signed for a delivery, it then becomes your property. We can accept no further responsibility for items once they have been delivered to the customer's address and signed for. For this reason, you must be available to receive and check your delivery and that you are able to store it safely on receiving your delivery.
*Delivery surcharges may apply to Scottish Highlands and Islands.
** As with any delivery, it can never be 100% guaranteed that your order will arrive on the arranged day. We recommend not to arrange installers until your goods have been delivered. In the rare event that a delivery does not arrive on the arranged day, we will arrange a suitable alternative day for you.
Please read our terms and conditions for more detailed information on delivery.